Issue/complaint |
Step One |
Subsequent steps (if any) |
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Academic requirements:
decision concerning completion of academic requirements* |
Contact Faculty Adviser
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1. Write to Director, Governance & Legal requesting a faculty review of decision by a Faculty Academic Progress Review Committee - see Part 6 - Rules of Admission and Student Progress
2. If dissatisfied with the decision of a Faculty Academic Progress Review Committee, see appeal provisions under Part 4 - Ordinance 8 - Student Complaints. An appeal against a decision can be lodged by writing to the Director, Governance & Legal. A Student Advocate or the Complaints Commissioner may be able to assist. |
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Assessment: |
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Contact the Student Centre for Review of Assessment form for review arranged by the Head of School - see forms index
see Rules of Academic Assessment
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A student who has a complaint about a re-mark as a result of a review of assessment may ask that the matter be reviewed by a Student Complaints Tribunal under Part 2.2 - Ordinance 8 - Student Complaints by writing to the Director, Governance & Legal. A Student Advocate or the Complaints Commissioner may be able to assist. |
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Contact your lecturer or Head of School |
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Computing problems: |
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Contact the Service Desk or Head of School
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See 'administrative complaints' under Ordinance 8 - Student Complaints and process for inital complaints procedure under Part 2. A Student Advocate or the Complaints Commissioner may be able to assist.
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Contact ICT Security Officer or Head of School |
If harassment, See Harassment below |
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Credit:
review of a decision refusing credit*
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Contact Faculty Adviser
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1. A student can ask for a review of a decision by writing to Director, Governance & Legal requesting a faculty review by a Faculty Academic Progress Review Committee - see Part 6 - Rules of Admission and Student Progress. A Student Advocate or the Complaints Commissioner may be able to assist.
2. An appeal against a decision of a Faculty Academic Progress Review Committee may be lodged by writing to the Director, Governance & Legal - see Appeal provisions - Part 4 Ordinance 8 - Student Complaints. A Student Advocate or the Complaints Commissioner may be able to assist
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Disability matters
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Contact the Disability Adviser, Student Services
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1. Manager, Student Services or a Student Advocate or the Complaints Commissioner may be able to assist.
2. If still dissatisfied, a formal complaint may be lodged see Part 2 Ordinance 8 - Student Complaints. |
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Discipline matters
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Head of School if academic misconduct and 'senior officer' if general misconduct (see Ordinance 9 - Student Discipline)
Contact Governance & Legal to receive procedural advice and contact the Student Advocate at the Tasmania University Union for assistance |
An appeal against a decision made under Ordinance 9 can be lodged by writing to the Director, Governance & Legal see Appeal provisions - Part 4 Ordinance 9 - Student Discipline |
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Discrimination and Harassment
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Informal: speak to a Harassment and Discrimination Contact Officer, student counsellor, or Student Advocate
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Formal: If relating to a student, contact a 'senior officer' see Part 2 Ordinance 9 - Student Discipline If relating to an employee of the University contact the Director, Human Resources (see University of Tasmania Harassment and Discrimination Complaints Procedure |
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Eligibility to graduate*
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Contact Faculty Adviser |
1. A student may seek a review of a decison by writing to Director, Governance & Legal requesting a faculty review by a Faculty Academic Progress Review Committee - see Part 6 - Rules of Admission and Student Progress
2. If dissatisfied with the decision of a Faculty Academic Progress Review Committee, see appeal provisions - Part 4 Ordinance 8 - Student Complaints. An appeal against a decision can be lodged by writing to the Director, Governance & Legal. A Student Advocate or the Complaints Commissioner may be able to assist. |
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Enrolment: |
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Contact Student Centre or Faculty Adviser
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Depending on the enrolment issue there may be two different courses of further action:
1. If the enrolment issue is an academic issue, a student may ask for a review of a decision by writing to Director, Governance & Legal requesting a faculty review by a Faculty Academic Progress Review Committee - see Part 6 - Rules of Admission and Student Progress. A Student Advocate or the Complaints Commissioner may be able to assist.
2. If the enrolment issue is an administrative issue, a student may ask that the matter be reviewed by a Student Complaints Tribunal under Part 2.2 - Ordinance 8 - Student Complaints by writing to the Director, Governance & Legal. A Student Advocate or the Complaints Commissioner may be able to assist.
3. An appeal against a decision of a Faculty Academic Progress Review Committee or a Student Complaints Tribunal can be lodged by writing to the Director, Governance & Legal, see Appeal provisions - Part 4 Ordinance 8 - Student Complaints A Student Advocate or the Complaints Commissioner may be able to assist.
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Contact Faculty Adviser |
1. A student may ask for a review of a decision by writing to Director, Governance & Legal requesting a faculty review by a Faculty Academic Progress Review Committee - see Part 6 - Rules of Admission and Student Progress. A Student Advocate or the Complaints Commissioner may be able to assist.
2. An appeal against a decision of a Faculty Academic Progress Review Commitee can be lodged by writing to the Director, Governance & Legal - see appeal provisions - Part 4 Ordinance 8 - Student Complaints. A Student Advocate or the Complaints Commissioner may be able to assist.
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Examination matters: |
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Contact Student Centre, or Head of School
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If still dissatisfied, a formal complaint may be lodged see Part 2 Ordinance 8 - Student Complaint, a Student Advocate or the Complaints Commissioner may be able to assist |
- Deferral - refusal of deferral of examination*
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Write to the Student Centre
see Rules of Academic Assessment |
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Exclusion:
following an academic progress review* |
Write to the Director, Governance & Legal requesting a faculty review by a Faculty Academic Progress Review Committee - see Clause 26 - Rules of Academic Assessment . A Student Advocate or the Complaints Commissioner may be able to assist. |
If dissatisified with the decision of a Faculty Academic Progress Review Committee write to the Director, Governance & Legal to appeal the decision - see Part 4 Ordinance 8 - Student Complaints. A Student Advocate or the Complaints Commissioner may be able to assist. |
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Exclusion:
following a discipline case
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Contact Governance & Legal for procedural advice, and for assistance contact a Student Advocate at the Tasmania University Union. See Appeal Provisions in Part 4 Appeals - Ordinance 9 - Student Discipline
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Facilities: complaints about
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Contact Head of School or the head of the relevant administrative section
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If dissatisified, a formal complaint may be lodged see Part 2 Ordinance 8 - Student Complaints. A Student Advocate or the Complaints Commissioner may be able to assist.
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Fees: see Student Centre
Fees: International students
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Contact the Student Centre
Contact the Student Centre or International Services |
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Harassment and Discrimination
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Informal: speak to a Harassment and Discrimination Contact Officer, student counsellor, or Student Advocate
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Formal: If relating to a student, contact a 'senior officer' see Part 2 Ordinance 9 - Student Discipline If relating to an employee of the University contact the Director, Human Resources (see University of Tasmania Harassment and Discrimination Complaints Procedure |
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HECS/Fees-Help issues*
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Contact Student Centre
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Housing issues/complaints
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Contact Accommodation Office, TUU or Accommodation Services as appropriate
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See 'administrative complaints' under the Ordinance 8 - Student Complaints, and inital complaints procedure under Part 2. A Student Advocate or the Complaints Commissioner may be able to assist.
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Lecturer: complaints about |
Contact the relevant Head of School or Dean |
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Library issues
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Contact Librarian
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See 'administrative complaints' under the Ordinance 8 - Student Complaints, and process for inital complaints procedure under Part 2. A Student Advocate or the Complaints Commissioner may be able to assist. |
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Research higher degree concerns: progress, supervision, termination*
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Contact Executive Officer or Dean of Graduate Research - see Rules of Graduate Research or Registration of Graduate Research Supervisors |
1. If dissatisified with a decision, see inital formal complaints procedure under Part 2 Ordinance 8 - Student Complaints. A Student Advocate or the Complaints Commissioner may be able to assist. |
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Timetable problems
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Contact school or faculty adviser
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*These issues do not apply to Vocational Education and Training (VET) students see VET Assessment Appeals Procedure. 
